Frequently asked questions

Are your Kennels airline approved?


Standard KBC Kennel: Yes. Our Standard Kennels with added Flight Rail accessory (only compatable with standard kennels) comply with IATA standards. Keep in mind airlines have different variations of these rules. It is always best to contact the airline you are flying with and obtain their requirements prior to attempting to fly with a kennel. Remember to check all connecting airline requirements. Breakdown Kennel: No, IATA guidelines state that no crate that comes apart, collapses, or folds will be allowed to fly an animal. That being said, all airline requirements vary and it is always best to contact your airline before attempting to fly with a kennel. Remeber to check all connecting airline requirements.




Are your Kennels noisy when used for transport in a vehicle?





Are KBC Kennels Crash Tested?


Our kennels have not been officially crash tested. We do our own, in house, impact and strength testing. Currently, the only crash testing for Kennels available is cargo containment. This data only tells us if your dog or kennel will become a projectile in the event of an impact. This testing does not give any data on the surviability of your pet. We have spoken in depth with the organization that provides this crash testing data. There is currently only one kennel in the US that has passed the cargo containment test. Currently, testing facilities are working on designing a test that will be able to provide data on what happens to our pets during an impact.




Can you guarantee my dog won't escape?


We do not offer a guarantee that your pet cannot escape our kennel. We believe we have built one of the most durable kennels on the market and we have had great success containing known escape artisits in our standard kennels. We have no reports of escape in our standard kennels.




How long will it take to get my kennel?


Kennels are made to order. Production time varies depending on our workload. "Typical" lead time on standard orders is 1-3 weeks. "Typical" lead time on custom orders is 2-8 weeks. This does not include shipping time. After the product leaves our shop, shipping time depends on carrier. If you require your product sooner than our typical production time please contact us to discuss prior to purchase. Depending on our workload and stock of material it is possible but rush charges may apply.




Do you offer the breakdown kennels in XL size or custom sizes


Unfourtionatly at this time we only offer small, medium, and large in our breakdown kennel we do hope to be able to offer XL in the future.